Refund Policy

This Refund Policy explains when and how you may obtain a refund for products purchased from HSZON Electronic Trading LLC. It is provided in line with the UAE Federal Law No. 15 of 2020 on Consumer Protection and its Executive Regulation (Cabinet Decision No. 66 of 2023). Your statutory rights as a consumer are not affected by this policy.

You may request a refund where:

• The item is returned within 7 days of delivery in its original, unused condition with all packaging, accessories and the tax invoice.
• The product is defective, damaged on arrival, or not as described.
• The wrong item was delivered.
• An order is cancelled before dispatch.

For hygiene, safety and licensing reasons, the following are generally non-refundable unless faulty:

• Opened software, digital licences and activated subscriptions.
• Consumables and personal-use items (e.g. earbuds/earphones) once the seal is broken.
• Products physically damaged, modified or missing components after delivery.
• Items marked as final sale or clearance.

Under UAE consumer protection rules, if a product develops a defect covered by warranty, you are entitled to a repair, replacement or refund. Report faults to us with the order number and a description; we may arrange collection, inspection or a manufacturer warranty claim before issuing a resolution.

• Contact us within the eligible window with your order number.
• We will confirm eligibility and provide return instructions (collection or drop-off).
• Once the item is received and inspected (typically within 3 business days), we approve or decline the refund and notify you.

Approved refunds are issued to the original payment method. Card refunds are typically processed within 7–14 business days depending on your bank; cash-on-delivery orders are refunded via bank transfer. Original delivery charges are non-refundable unless the return is due to our error or a defective product. VAT (5%) is refunded together with the item price where applicable.

For refund requests, email support@hszon.ae or WhatsApp +971 50 752 1620.