Question 1

Do I need an account to place an order?

Accepted Answer

No. You can check out as a guest — just provide your contact and delivery details. Creating an account lets you track orders, save addresses and reorder faster.

Question 2

Are the products genuine?

Accepted Answer

Yes. Every product is authentic UAE stock supplied through official channels and comes with the manufacturer's warranty.

Question 3

Can I get a VAT invoice for my business?

Accepted Answer

Absolutely. Select the business option at checkout and enter your company name and TRN — we'll issue a compliant VAT invoice.

Question 4

Where do you deliver?

Accepted Answer

We deliver to all seven emirates: Abu Dhabi, Dubai, Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah and Fujairah.

Question 5

How much does delivery cost?

Accepted Answer

Standard delivery is free on orders over AED 200. Express and same-day options are available at checkout for a small fee.

Question 6

How do I track my order?

Accepted Answer

You'll receive a tracking number by email, and you can check status any time on our Track Order page or in your account.

Question 7

What payment methods do you accept?

Accepted Answer

Visa and Mastercard, Apple Pay, Google Pay, buy-now-pay-later (Tabby/Tamara), bank transfer, and cash on delivery where enabled.

Question 8

Is checkout secure?

Accepted Answer

Yes. Payments are processed by PCI-compliant providers over an encrypted connection. We never store your full card details.

Question 9

Can I pay in instalments?

Accepted Answer

Yes — select a buy-now-pay-later provider at checkout to split eligible orders into interest-free instalments.

Question 10

How long is the warranty?

Accepted Answer

Warranty length is shown on each product page and is typically 12 months, with some categories offering longer coverage.

Question 11

How do I make a warranty claim?

Accepted Answer

Contact our support team with your order number and a description of the issue. We'll guide you through the manufacturer's process.

Question 12

What is your return policy?

Accepted Answer

Eligible items can be returned within 7 days in original, unused condition with all packaging and accessories.

Question 13

How long do refunds take?

Accepted Answer

Once we receive and inspect your return, refunds are processed within 5–7 business days to your original payment method.

Question 14

How do I reset my password?

Accepted Answer

Use the 'Forgot password' link on the sign-in page and follow the emailed instructions.

Question 15

Can I save products for later?

Accepted Answer

Yes — use the wishlist heart on any product, and the compare tool to shortlist up to four products side by side.

Frequently asked questions

Ordering

Delivery

Payment

Warranty

Returns

Account